Back to home

END USER LICENSE AGREEMENT (EULA)

THE FELLOWSHIP ACADEMY APP

Last updated: March 10, 2026

IMPORTANT NOTICE: THIS END USER LICENSE AGREEMENT ("EULA") IS A LEGALLY BINDING CONTRACT BETWEEN YOU AND THE FELLOWSHIP ACADEMY. BY DOWNLOADING, INSTALLING OR USING THE MOBILE APPLICATION, YOU AGREE TO BE BOUND BY THE TERMS OF THIS LICENSE. THE SOFTWARE IS LICENSED, NOT SOLD.

1. EXPRESS ACKNOWLEDGMENT, CONTRACTING PARTIES AND APP STORE / GOOGLE PLAY EXONERATION

1.1. Contractual Independence and Express Acknowledgment:

You, as end User, and The Fellowship Academy (commercially and operationally represented by Fellowship Academy S.A.S. in Colombia, and technologically by The Fellowship Group Corp. in Delaware, U.S.) expressly acknowledge and agree that this End User License Agreement (EULA) is entered into solely, exclusively and strictly between You and The Fellowship Academy. Neither Apple Inc., Google LLC, nor their respective subsidiaries or affiliates ("App Store Operators") are parties to this Agreement. The Fellowship Academy, and not the App Store Operators, is solely and exclusively responsible for the Mobile Application ("App"), its underlying code and all content, transmissions and data distributed through it.

1.2. Subjection to Usage Rules:

You acknowledge and accept that the license granted in this EULA is strictly conditioned on and subject to the Usage Rules set forth in Apple Media Services Terms and Conditions and/or Google Play Terms of Service, depending on the platform from which you downloaded the App. In case of conflict between this EULA and the stores' Usage Rules, the more restrictive provisions shall prevail.

1.3. Absolute Exoneration of Maintenance and Technical Support:

You and The Fellowship Academy acknowledge that The Fellowship Academy S.A.S. is the sole entity responsible for providing maintenance, billing and technical support for the App, as required by applicable law or our General Terms and Conditions. You irrevocably acknowledge and accept that Apple Inc. and Google LLC have no obligation under any circumstance or legal theory to provide maintenance, updates, debugging or technical support for the App.

1.4. Third-Party Beneficiaries:

You and The Fellowship Academy acknowledge and agree that Apple Inc., Apple's subsidiaries, and Google LLC are third-party beneficiaries of this EULA. Upon your electronic acceptance of this Agreement by downloading or using the App, Apple and Google shall have the non-waivable right (and shall be deemed to have accepted that right) to enforce this EULA against You as third-party beneficiaries, to protect their own corporate interests, ecosystems and platforms.

2. LIMITED LICENSE GRANT, ABSOLUTE TECHNOLOGICAL RESTRICTIONS AND OBJECT CODE PROTECTION

2.1. Scope of License and Ecosystem Rules:

Subject to your strict, unconditional and continuing compliance with this EULA and our General Terms and Conditions and Privacy Policies, The Fellowship Group Corp. (IP Owner in Delaware) grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable-at-will license to download, install and run one (1) copy in object code (never source code) of the App.

Hardware Condition: This license authorizes use of the App only on a compatible mobile device that you own or control.

Family Sharing: If the App is downloaded from the Apple App Store, use is limited to Apple-branded products per Apple Media Services Terms, except where the App may be accessed by other accounts associated with the purchaser through Family Sharing or volume purchases.

2.2. Prohibition on Commercial Exploitation and Derivative Works:

You acknowledge that the App is licensed, NOT SOLD. You are strictly prohibited, under penalty of federal copyright infringement, from: renting, leasing, lending, selling, redistributing, sublicensing or commercializing the App or any access thereto; and from copying (except as expressly permitted), modifying, adapting, translating or creating derivative works based on the App, its updates or any part thereof.

2.3. Absolute Technical Restrictions and Anti-Tampering:

Rights granted under this license are subject to strict technical restrictions. You affirmatively and irrevocably agree NOT to (and not to cause or permit third parties to): reverse engineer, decompile, disassemble or attempt to extract, derive or decipher the source code, algorithms or database architecture of the App (except where such restriction is prohibited by applicable law or by the license terms of integrated open-source components); install, run or use the App on a device whose operating system has been altered, compromised or modified to evade manufacturer restrictions (jailbroken, rooted or custom ROM devices). You expressly authorize the Operator to run background Environment Checks; if a modified or insecure environment is detected, the App may block, restrict or terminate access. Run, emulate or simulate the App on desktop (PC/Mac), development simulators, VMs or server environments other than approved physical mobile devices, unless an Operator-authorized native version exists. Circumvent, interfere with or disable any DRM, anti-piracy technology, screen mirroring block (AirPlay/Chromecast) or screenshot blocking (Screen Shield) in the App.

2.4. Applicability to Updates and Upgrades:

The terms, conditions and restrictions of this EULA automatically govern and apply to any update, security patch, improvement or new version of the App (including automatic downloads) provided by The Fellowship Academy that replaces or supplements the original App, unless such update is accompanied by a separate EULA or license agreement, in which case that agreement shall govern.

3. EXPLICIT CONSENT FOR TELEMETRY, HARDWARE ACCESS AND USE OF TECHNICAL DATA (CONSENT TO USE OF DATA)

3.1. Automated Collection, Network Telemetry and Background Performance:

By downloading, installing or running the App, you expressly and irrevocably consent that The Fellowship Group Corp. (together with authorized infrastructure subprocessors such as AWS and Agora Inc.) may collect, retain, process and periodically transmit technical, diagnostic, network telemetry and related operational data.

Technical Scope: This includes, without limitation, device unique identifiers (UUID), hardware model, OS version, memory state, network latency metrics (QoS), crash logs, and background resource use (background fetching) necessary to keep VOD content synchronized and process live stream notifications.

3.2. Access to Peripheral Sensors and Device Hardware (Device Permissions):

Given the interactive nature of medical streaming and identity validation (KYC Medical), optimal App operation requires access to specific device components. You acknowledge and authorize that the App will request, via native OS protocols, permission to access: Camera and Microphone—strictly necessary for capturing identity documents, liveness checks (via NOVACODIFY), or your voice/video participation in Interactive Areas. Biometric Authentication (Face ID / Touch ID / Biometrics)—for secure login (SSO and MFA). The Fellowship Academy does not extract or store your biometric vectors; the App only receives a native OS mathematical token ("Approved/Rejected") to grant access.

3.3. Strict Purpose, Aggregation and De-identification (Anonymization):

This technical and sensor information is collected automatically and routinely solely for: (i) providing security patches and software updates; (ii) optimizing video codecs and VOD/streaming delivery; (iii) technical support; and (iv) auditing continued compliance with this EULA's technological restrictions. No Cross-App Tracking: The Fellowship Academy will use this information only in accordance with our Global Privacy Policy. We commit that telemetry data will be aggregated or anonymized so that you are not personally identified in our performance reports. The App will not track your activity across third-party apps or websites for targeted advertising, in strict compliance with Apple's ATT and Google equivalents.

4. SOFTWARE WARRANTY DISCLAIMER AND STORE EXONERATION

4.1. AS-IS & AS-AVAILABLE PROVISION AND ASSUMPTION OF RISK:

EXCEPT FOR MANDATORY CONSUMER PROTECTION WARRANTIES IN YOUR JURISDICTION, YOU EXPRESSLY ACKNOWLEDGE THAT ACCESS, INSTALLATION AND USE OF THE APP ARE AT YOUR OWN, SOLE AND EXCLUSIVE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, SECURITY AND EFFORT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE APP, ITS OBJECT CODE AND ANY SERVICE PROVIDED OR ACCESSED THROUGH IT ARE PROVIDED STRICTLY "AS-IS" AND "AS-AVAILABLE," WITH ALL FAULTS, INHERENT DEFECTS AND WITHOUT WARRANTY OR REPRESENTATION OF ANY KIND.

4.2. DISCLAIMER OF IMPLIED WARRANTIES AND FUTURE INTEROPERABILITY:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE FELLOWSHIP GROUP CORP. AND FELLOWSHIP ACADEMY S.A.S. DISCLAIM ALL WARRANTIES AND CONDITIONS REGARDING THE APP AND ITS SERVICES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT AND NON-INFRINGEMENT.

WE FURTHER DO NOT GUARANTEE THAT: (I) THE APP WILL BE FREE OF ERRORS, BUGS, VIRUSES OR SECURITY VULNERABILITIES; (II) OPERATION WILL BE UNINTERRUPTED OR LATENCY-FREE; (III) THE APP WILL BE COMPATIBLE WITH FUTURE OS UPDATES (iOS/Android), NEW HARDWARE OR THIRD-PARTY SOFTWARE; OR (IV) DEFECTS WILL BE CORRECTED. YOU ASSUME THE FULL COST OF ANY SERVICE, MAINTENANCE, REPAIR OR CORRECTION NEEDED FOR YOUR DEVICE OR DATA.

4.3. MANDATORY APPLE CLAUSE (REFUND AND ABSOLUTE EXONERATION):

IN THE EVENT OF ANY FAILURE OF THE APP TO CONFORM TO ANY APPLICABLE WARRANTY (THAT COULD NOT BE EXCLUDED BY MANDATORY LAW IN YOUR JURISDICTION), YOU MAY NOTIFY APPLE INC., AND APPLE WILL REFUND TO YOU SOLELY THE PURCHASE PRICE OF THE APP (IF APPLICABLE). TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, APPLE SHALL HAVE NO OTHER WARRANTY OBLIGATION WITH RESPECT TO THE APP, AND ANY OTHER CLAIM, LOSS, LIABILITY, DAMAGE, COST OR EXPENSE DUE TO FAILURE TO CONFORM TO ANY WARRANTY SHALL BE THE EXCLUSIVE RESPONSIBILITY OF THE FELLOWSHIP ACADEMY, SUBJECT STRICTLY TO THE FINANCIAL LIMITATIONS AND LIABILITY CAPS IN OUR GENERAL TERMS AND CONDITIONS OF SERVICE.

5. THIRD-PARTY CLAIMS, PRODUCT LIABILITY AND IP INFRINGEMENT DEFENSE

5.1. Product Claims and Exclusion of Medical Device:

You and The Fellowship Academy mutually acknowledge that The Fellowship Academy (represented by Fellowship Academy S.A.S.), and under no circumstances Apple Inc. or Google LLC, is solely responsible for addressing, investigating and resolving any claim by you or a third party related to the App or your possession and/or use of it, including: (i) Product Liability Claims from alleged technical failures; (ii) Any claim or government investigation that the App fails to meet an applicable legal or regulatory requirement—you expressly acknowledge that the App operates as an educational streaming tool and does NOT qualify as a Medical Device or SaMD subject to FDA, EMA or INVIMA; (iii) Claims under consumer protection, privacy (GDPR, HIPAA, Law 1581) or similar legislation. The Operator's assumption of these claims vis-à-vis the App Stores does not expand our liabilities; The Fellowship Academy's financial liability to you for such claims is strictly limited by the Liability Caps in Section 8 of our General Terms and Conditions.

5.2. Third-Party Intellectual Property Infringement Claims:

You and The Fellowship Academy acknowledge that if a third party claims that the App (or your authorized possession and use of it) infringes that third party's intellectual property rights, The Fellowship Group Corp. (Delaware), and not Apple or Google, shall be solely responsible for the investigation, defense, settlement and discharge of any such IP infringement claim. The Fellowship Group Corp. reserves the absolute right, at its sole discretion and cost, to: (a) procure for you the right to continue using the App; (b) replace or modify the App so it is no longer infringing; or (c) terminate this EULA immediately, revoke your license and issue a prorated refund (if applicable), which shall be your sole and exclusive remedy.

6. INTERNATIONAL REGULATORY COMPLIANCE, SANCTIONS AND EXPORT CONTROLS

6.1. Status Declaration (OFAC and Embargoes):

In strict compliance with international trade regulations, U.S. federal law and Apple and Google requirements, you declare, warrant and affirm under penalty of perjury that: (i) You are not located in, domiciled in, or a citizen or habitual resident of any country, region or territory subject to a general or comprehensive U.S. embargo or designated as a "terrorism sponsoring" country (including, without limitation, Cuba, Iran, North Korea, Syria, and Crimea, Donetsk and Luhansk in Ukraine). (ii) You do not appear on, and do not act on behalf of any person or entity on, any U.S. government list of prohibited, blocked, restricted or sanctioned parties (including OFAC's SDN List or the Commerce Department's Entity List or Denied Persons List).

6.2. Prohibition on Re-export and Technology Transfer:

You contractually agree not to use, download, export, re-export, divert, transfer or disclose the App, its object code or any underlying technology of The Fellowship Academy to any jurisdiction, entity or individual in violation of U.S. Export Administration Regulations (EAR) or your local laws. You are strictly prohibited from using the App for the development, design, manufacture or production of nuclear, chemical, biological or missile weapons under U.S. federal prohibition.

6.3. Use of Strong Encryption (Encryption Control):

You acknowledge that the App contains and uses strong cryptographic software for the protection of VOD infrastructure, streaming and biometric data. This software may be subject to additional strict export controls by the U.S. Commerce Department's BIS. You assume sole responsibility for compliance with import, use and encryption regulation laws in the jurisdiction where you download or run the App.

7. DEVELOPER CONTACT INFORMATION AND FORMAL NOTICE PROCEDURES

7.1. Exclusivity of Contact and Store Exoneration:

In accordance with Apple and Google regulatory requirements, you acknowledge that any question, complaint, technical support claim, bug report or legal notice regarding the App, its operation or this EULA must be directed solely and exclusively to The Fellowship Academy. You will not direct any support, refund or maintenance claims to the App Store Operators.

7.2. Official Channels and Strict Entity Separation:

All communications and notices must be in writing and routed as follows:

A. Operational matters, billing, technical support and consumer claims: Managed exclusively by the operating entity: Entity: Fellowship Academy S.A.S. Attention: Operations and Customer Service / PQRs Physical Address: [Insert full official address in Colombia] Support email: support@thefellowshipacademy.com Phone: [Insert business phone] (Support requirement: Technical communications must include the email associated with your Account, OS version and exact device model; never include passwords or sensitive data).

B. Legal matters, IP, infringement and service of process: Formal legal notices, subpoenas, copyright claims, litigation threats or disputes regarding the App's source code licensing must be directed strictly to the IP owner: Entity: The Fellowship Group Corp. Attention: Corporate Counsel / Registered Agent Exclusive address for service of process: [Insert address in Delaware] Legal email (courtesy and pre-litigation only): legal@thefellowshipacademy.com

7.3. Perfection of Formal Legal Notices:

You agree that merely sending an email to the legal address does not constitute valid legal or process notice to The Fellowship Group Corp. Formal legal notices intended to initiate extrajudicial or arbitral proceedings will be deemed validly delivered and effective only when physically received in writing by the Registered Agent in Delaware (or Legal Representative in Colombia, as applicable) via certified mail, notary public or reputable international courier with signature confirmation and proof of receipt.

8. GOVERNING LAW, DOCUMENT INTEGRATION, ORDER OF PRECEDENCE AND BINDING ARBITRATION

8.1. Entire Agreement:

This EULA constitutes the complete, entire and exclusive agreement between You and The Fellowship Academy with respect to the licensing, installation and use of the App on your mobile device as object code software. This document supersedes and nullifies any prior proposal, representation or agreement, oral or written, specifically related to the software license.

8.2. Order of Precedence and Subordination Clause:

This EULA is strictly subordinate to the General Terms and Conditions of Service and the Global Privacy Policy. In case of any conflict, discrepancy or ambiguity: (1) For matters strictly related to hardware technological restrictions, jailbreak, decompilation and use of the mobile software, this EULA shall prevail. (2) For all other matters, including subscriptions, payment gateways, medical negligence disclaimers, Liability Caps and IP ownership, the General Terms and Conditions of Service shall absolutely prevail and control.

8.3. Governing Law and Exclusion of International Treaties:

Any dispute, controversy or claim arising directly from this EULA (specifically related to the software license, object code or alleged IP infringement) shall be governed, interpreted and enforced exclusively in accordance with the substantive laws of the State of Delaware, U.S., excluding its conflict of law principles. The Parties expressly exclude the application of the UN Convention on Contracts for the International Sale of Goods (CISG) and UCITA as adopted in any jurisdiction.

8.4. Incorporation by Reference: Binding Arbitration and Class Action Waiver:

You expressly agree that any legal dispute or claim arising from or related to this EULA or use of the App shall be submitted to the Mandatory Informal Resolution and Binding and Confidential Arbitration mechanisms set forth in Section 10 of our General Terms and Conditions of Service, which are incorporated by reference as if fully set forth here.

CLASS ACTION WAIVER: THIS INCLUDES YOUR EXPRESS, VOLUNTARY AND IRREVOCABLE AGREEMENT TO WAIVE ANY RIGHT TO PARTICIPATE IN CLASS, CONSOLIDATED OR REPRESENTATIVE ACTIONS, AND YOUR ABSOLUTE WAIVER OF THE RIGHT TO A JURY TRIAL.

8.5. Severability:

If any court of competent jurisdiction or arbitral panel determines that any provision of this EULA is null, illegal, invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it legal and enforceable, and such invalidity shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect.

8.6. Modifications to the EULA:

The Fellowship Academy reserves the right to modify this EULA. Any material change affecting your rights will be notified with reasonable advance notice. Continued use of the App after notice shall constitute your acceptance of the modified terms.